Customer service is something that I put a lot of emphasis into. Therefore when I see it done really well, which is rare, I have to blog about it. My 16 year old son got his braces put on the week of his 16th birthday…I know it’s what every 16 year old boy dreams of, metal preferably to drive and not in his mouth!
So needless to say, he went forth with orthodontia care and we chose to work with Dr. Mark Heinemann (he has an office on the Island and in Silverdale).
It should be noted that anytime you put metal in your mouth and force teeth to move here and there, you’re going to experience discomfort and pain. You can’t eat, sleep and you pretty much live on milkshakes and soft foods the first week or so.
Around the 4th week, my son was in extreme pain. When I checked in his mouth, it looked like the gums were growing over the braces…OUCH! Of course it was Saturday evening and the doctors office was closed. Why does it seem like kids never get sick or need doctors care during regular business hours!
I decided to call the office in hopes of leaving a message requesting an appointment first thing Monday morning. To my surprise, the answering machine stated “If this is an orthodontic emergency, please call Dr. Heinemann’s cell phone”, and then gave the number. I really wasn’t sure if this was considered an “emergency” but decided to call anyway, in hopes of getting professional words of wisdom from the doctor to relieve my sons pain.
To my even bigger surprise, Dr. Heinemann not only answered his phone, but insisted he meet us at his office in an hour. I think it’s worth reminding you, this was a Saturday evening at 8 pm! 
Within minutes after tweaking metal here and there in my son’s mouth, Dr. Heinemann had relieved his discomfort! It was his bedside manner and friendly “can do” attitude that made me have to spread the word of this doctors practice. He clearly LOVES what he does and is good at it! Think about it, he gets to run his own business, make peoples smiles prettier every day and make his own schedule. The fact that he chose to meet us, after hours on his weekend time off, was nothing short of outstanding health care that I’ve NEVER experienced before!
So, if you have children, or you yourself, would like a nicer smile with OUTSTANDING care, it is my opinion that Dr. Heinemann is your orthodontist! Tell him I sent you and ask him how he came to be an orthodontist…it’s a great and entertaining story!